Terms of Service

Agreement

These terms govern use of Production Engine, provided by Geared Like A Machine LLC, a Texas limited liability company. By creating a workspace or signing in, you agree to these terms on behalf of yourself and, if you are joining an existing workspace, on behalf of the tenant that invited you.

What the service is

Production Engine is provided for production companies and production teams to manage project operations: estimates, schedules, documents, financial workflows, and related tenant data. It is operational software, not a substitute for legal, insurance, tax, safety, payroll, or accounting review. Tenants remain responsible for final approvals and compliance on their own productions.

Tenant responsibilities

• You are responsible for the accuracy of your project data, the users you grant access to your workspace, your client-facing materials, and the files you upload.
• You are responsible for any production decisions made using estimates, schedules, or other output the service generates.
• If you invite crew, cast, clients, or vendors into workflows that collect their information (for example a W-9 request), you are responsible for having a lawful basis to collect and share that information with us.

Acceptable use

You may not:

• Attempt to access another tenant's workspace or data, or attempt to bypass tenant isolation or other security controls.
• Interfere with the service, including by attempting to overwhelm rate-limited endpoints.
• Upload unlawful material or use Production Engine for any purpose outside your account's authorized production workflow.
• Use the AI estimator to generate content for a purpose unrelated to producing a genuine estimate.
• Copy, modify, reverse engineer, or decompile the service, or create derivative works of it, except where the law expressly allows.
• Resell, sublicense, rent, or share access to Production Engine, or let anyone other than your workspace's invited members use your account.
• Scrape, bulk-download, or automatically extract data or output from the service, except through the exports, API tokens, and connected assistants Production Engine provides for that purpose.
• Use the service, its output, or the AI estimator to build, train, or improve a competing product or model.

Ownership

Production Engine, including its software, AI estimator, rate data, templates, and design, is owned by Geared Like A Machine LLC and protected by intellectual property law. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service for your own productions while your subscription is active. You keep ownership of the data you put into your workspace.

Connected assistants

You can connect an AI assistant, such as Claude or ChatGPT, to your workspace. A connected assistant acts with the access of the owner or admin who approved it, and everything it does is subject to these terms. Connections work only while your workspace is on an active or trial plan, and they are limited in how often they can be used. Data an assistant reads is shared with that assistant's provider under its own terms. You can disconnect an assistant at any time in Company Settings under Integrations.

Billing

Plans, trials and cancellation follow your plan and the records Stripe, our payment processor, keeps for your account. When a trial or subscription ends without a plan, your workspace moves to the Free plan while Free has room; otherwise it becomes read-only. A Free workspace that no one signs in to for 60 days also becomes read-only, so its spot can go to someone else. Its owners are emailed a week before, and an owner can reopen it on Free while Free has room. In every case, nothing is deleted. AI credits are paid up front and are not refundable, except where the law requires a refund. Credits you buy do not expire. Credits included with a paid plan are used first and expire at the end of the month after the month they are added. Access may also be limited, paused or terminated for abuse, security risk or violation of these terms.

Data and security

How we handle the data in your workspace, including tenant isolation and the subprocessors we use, is described in our Privacy Policy and Security pages. If your organization requires a data processing agreement, see Data Processing Agreement.

Disclaimer and limitation of liability

Production Engine is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Production Engine and its operator will not be liable for indirect, incidental, or consequential damages arising from use of the service. Nothing in this section limits liability where the law does not allow it to be limited.

Changes to these terms

We will update the effective date above when we make a material change to these terms. Continued use of Production Engine after a change takes effect means you accept the revised terms.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.

Contact

For questions about these terms, email intake@production-engine.com.